Terms & Conditions

 

  1. Product Variations: a. Please note that item design and details may vary slightly from the provided image due to the handmade nature of our products. b. We strive to accurately represent our jewelry, but minor variations may occur, adding to the uniqueness and charm of each piece.

  2. Returns and Refunds: a. Cultivated Gems DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON, except as stated in the next section regarding exchanges. b. We encourage customers to carefully review product details, descriptions, and images before making a purchase.

  3. Exchange Policy: a. We do allow (1) exchange within 14 days of the purchase date. b. To initiate an exchange, please contact our customer support within the specified timeframe. c. The item must be returned in its original condition, with all accompanying documentation and packaging, for the exchange to be processed. d. Customers are responsible for the return shipping costs associated with the exchange.

  4. Shipping and Delivery: a. Cultivated Gems is committed to delivering your order in a timely and secure manner. b. We partner with trusted shipping carriers to ensure reliable delivery of your purchased items. c. Please note that delivery times may vary depending on your location and any unforeseen circumstances beyond our control.

  5. Product Authenticity and Quality: a. Cultivated Gems guarantees the authenticity and quality of all our lab-grown diamond products. b. Each diamond is meticulously selected, graded, and certified by reputable gemological laboratories. c. We ensure that our lab-grown diamonds are physically, chemically, and optically identical to their mined counterparts.

  6. Pricing and Payment: a. All prices displayed on the Cultivated Gems website are in [USD] and inclusive of any applicable taxes. b. We accept various payment methods, including major credit cards and secure online payment gateways. c. Prices are subject to change without prior notice, but once an order is placed, the price remains fixed.

  7. Intellectual Property: a. All intellectual property rights, including trademarks, logos, and designs, displayed on the Cultivated Gems website are the property of Cultivated Gems or its licensors. b. Users are prohibited from using, reproducing, or distributing any of the intellectual property without prior written permission.

  8. Privacy Policy: a. Cultivated Gems respects the privacy of our customers and ensures the protection of their personal information. b. Any data collected during the ordering process is solely used for order processing, shipping, and customer service purposes.

By using the Cultivated Gems website or making a purchase, you agree to abide by these terms and conditions. It is essential to carefully review and understand these terms before placing an order.